Refund & Cancellation Policy

Contact us within 10 days of purchase if an item was not delivered, is materially different from the order, or does not work as described. A product-specific warranty shown at checkout can provide a different or longer remedy for that product.

The 10-day request period is not an unconditional right to return a working digital item after its key, file, password, certificate or protected access has been supplied. Statutory rights that cannot be excluded remain unaffected.

• the same payment was taken more than once;
• we cannot deliver the purchased item after payment is verified;
• a supplied key or credential is invalid when first delivered and we cannot provide a working replacement;
• the delivered item materially differs from the product and variant shown on the order; or
• a failure is covered by the written warranty snapshotted on the order.

We may first troubleshoot or replace the affected item. If a suitable replacement cannot be supplied, we may refund the affected item or the order as appropriate.

• a working key, password, certificate, file or protected link has been revealed, downloaded, activated or used;
• the customer changed their mind, bought the wrong variant, ignored stated requirements or supplied an incorrect UDID, email or wallet address;
• access expired after the purchased duration;
• a third-party game or platform restricted an account, or a device/software update affected compatibility outside a written warranty;
• a certificate was revoked outside its stated warranty, or an installed app stopped working after certificate revocation;
• the customer shared, resold, altered or misused the product; or
• a signer job failed because the submitted app was encrypted, unsafe, incompatible or not authorised for the supplied profile.

You can cancel Auto Delivery from your account to stop future charges. Cancellation does not undo a charge that has already completed or revoke a key already delivered for that charge.

If a recurring payment completed but we cannot deliver its new key, contact us for investigation. Installation products bought separately are handled as separate order items.

An unpaid or unfulfilled order can usually be cancelled. A cancellation does not automatically refund a captured payment. A refund does not automatically return a key to stock; staff decide whether a credential is safe to reuse.

A full refund can revoke the related key, entitlement, repository item, certificate access or download grant. For a partial refund, access to the affected purchased unit may be revoked; an ambiguous case is reviewed before access changes.

Where practical, approved refunds return to the original funding source. Wallet-funded portions return through the wallet ledger. Paytm and crypto refunds are handled manually and require a provider or transaction reference before we record them as complete.

Crypto network fees, exchange-rate movement and bank/provider processing differences may affect the amount received where the provider does not reverse them. After we complete a refund, the payment provider or bank controls how long it takes to appear.

Email support@iosred.com or use the support option in your account. Include the order number, account email, product, exact error and a screenshot that hides keys, passwords, private links and payment secrets.

We will confirm whether the request is approved, rejected or needs more information. Please do not open multiple requests for the same issue. See the Terms of Service for payment-dispute and account rules.